Customer Service Portal

Empower The First Line of Customer Support

On-line support portals provide major benefits to provide customer care to improve retention rates and increase profit.

Build Customer Retention With Responsive Customer Care

We offer applications to manage your customer service tasks. Our portals optimize the communication, flow of information, and tracking of reported requests or issues.

Empower Your Customer Service Team With Total Care Solution

Support Tickets

Track and monitor submitted support tickets to manage their redress and resolution.

Knowledge Base

Self-service access to frequently asked questions, documents, and articles.

Community Forums

Interact with other users on community forums to get product information and assistance.

On-Line Live Chat

Provide fast convenient resolution to provide instant assistance and answers.

Key Portal Capabilities

Interactive Content

Each learning asset consists of creative content that is personalized depending on the viewers roles, profiles, or defined pre-assessment of learning material and fulfillment requirements.

Diverse Formats

Training portals can offer diverse learning paths that can be shown in multiple formats so that they can be used to explore/learn what is required or desired to learn.

Multi-Device Options

Learners will have the flexibility to learn on the go with the choice of training over multiple-devices such as desk, laptops, tablets, and smartphones.

Measure Performance

Track engagement activities for the portal users. Insightful metrics that enable continuous improvements to make a better training experience and a better ROI.

Learn More About Our Customer Service Solutions 

Just Connect with Our Team

Our specialists are ready to discuss with you the impact web portals can have on customer service. For more information, please email us or select a convenient time to schedule a consultation.